Privacy Policy (Updated)
N&P Flooring LTD
1A Edinburgh Road, Bathgate,
West Lothian, EH48 1BA
Tel: 01506 635898
Email: [email protected]
Last updated: November 2025
1. Introduction
This Privacy Policy explains how N&P Flooring LTD collects, uses and protects your personal data. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all relevant privacy laws.
If you have any questions regarding this notice or how your information is used, you can contact us using the details above.
2. Who We Are (The Data Controller)
N&P Flooring LTD is the data controller responsible for the personal information you provide. This means we decide how your data is used and ensure it is handled safely, lawfully and transparently.
3. What Data We Collect
To provide our products and services, we may collect the following personal data:
Full name or company name
Address and postcode
Email address
Contact telephone number
Details relating to measurements, orders or installations
Copies of correspondence and electronic communications
We may also record and store email or digital communication for training, audit and customer service purposes.
4. Why We Collect Your Data
We process your data for the following reasons:
To provide quotations, measurements and flooring installation services
To manage your order and fulfil our contract with you
To communicate with you about your account or enquiries
To comply with legal and regulatory obligations
To improve our services, website and customer experience
If you do not provide the information requested, we may be unable to enter into or fulfil a contract with you.
5. Website Cookies
Our website uses cookies to:
Analyse website performance
Understand how visitors use our site
Tailor content and improve user experience
Deliver relevant digital marketing
Data collected may include:
IP address
Browser type and operating system
Pages visited
Date, time and duration of visit
Referring website
This information is anonymous and used only for statistical analysis unless required by law.
You may disable cookies in your browser, although some website features may not function correctly.
You may opt out of Google Analytics tracking at:
http://tools.google.com/dlpage/gaoptout
6. Direct Marketing
If you opt in to receive marketing communications, we may contact you regarding:
Flooring products
Promotions or offers
Services available from us or approved partners
You can withdraw consent or unsubscribe at any time by emailing: [email protected]
7. Links to Third-Party Sites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of these websites. Please review their privacy policies before submitting any personal information.
8. How Long We Keep Your Data
We retain personal information only for as long as necessary:
Typically up to six years from the end of your contract for legal, tax and regulatory purposes
Longer where required to defend legal claims or comply with statutory obligations
If data cannot legally be deleted, it will be securely restricted (‘blocked’) instead.
9. Sharing Your Data
We treat your data as confidential. We only share it when:
You give your consent
It is necessary to fulfil your order (e.g., delivery partners, fitters)
We obtain professional advice (e.g., legal support)
We must comply with the law or regulatory requirements
Fraud prevention or law enforcement agencies require it
There is a legitimate public interest to disclose it
We do not sell your personal data to third parties.
10. Fraud Prevention
If false or inaccurate information is provided and fraud is detected, details may be shared with fraud prevention agencies, law enforcement and other organisations for the purposes of preventing crime, recovering debt and verifying identity.
11. How We Protect Your Data
We use technical and organisational measures to keep your information secure, including:
Encrypted website connection (TLS/SSL)
Restricted access to personal data
Secure storage and backup processes
Confidentiality obligations for staff, contractors and partners
However, transmission via the internet is never completely secure, and use of our website is at your own risk.
12. Your Rights Under Data Protection Law
You have the following rights:
Right to access – request a copy of the data we hold about you
Right to rectification – request corrections to inaccurate or incomplete data
Right to erasure – request deletion where legally permitted
Right to restrict processing
Right to data portability – receive your data in a usable electronic format
Right to object to certain types of processing
Right to withdraw consent at any time
We will respond within one month unless the request is complex.
To submit a request, please write to us using the contact details at the top of this policy.
13. Reporting Concerns or Complaints
If you have concerns about how your personal data has been handled, please contact us in the first instance so we can resolve the issue.
If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Phone: 0303 123 1113
Website: https://ico.org.uk/
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page. We recommend reviewing it periodically to stay informed of how we protect your data.